All shop volunteers will need to be made aware of certain responsibilities and issues which will come up as part of running a shop, such as:
- Background of the charity, work and aspirations
- Legal responsibilities: Health & safety Act
- Disability Discrimination Act
- Sale of Goods Act
- General Product Safety Regulations
- Security Issues:
- Theft
- Card fraud
- Aggressive behaviour
- Spotting and valuing antiques and collectables
- Shop Issues:
- Administration
- Volunteer recruitment
- Staff motivation
- Stock generation and preparation
- Training Manual for referral purposes